Welcome to our Return Merchandise Authorization (RMA) Center!
RMA services are only provided for Wi-Tek products purchased through authorized distributor.
Warranty process for distributor:
Warranty process for distributor:
1)Authorized distributor to encourage End Users/Customers to reach out to Wi-Tek support to make sure the unit is actually defective. Wi-Tek to troubleshoot the issue.
1a — If unit has been subject to overpowering/lightning the warranty will be void
1b — If a manufacturing fault occurs within the 36 months, distributor will send the customer a new unit after the faulty unit has been returned to distributor.
2)Authorized distributor accepts RMA from End Users, if:
Proof of Purchase is provided showing that the product had been purchased within 36 months.
And Wi-Tek has authorized the replacement/repair to authorized distributor to replace it.
3)Authorized distributor deals with the returned product as follows: Distributor collect the faulty units, identifying and removing the failed module, and send photo evidence of destruction of the failed module to Wi-Tek. Distributor then keep the salvageable parts to repair units.
4)Wi-Tek to provide distributor with a credit for the faulty units, this is to be applied to our account for future orders.
5)Authorized distributor will repair failed products.
Wi-Tek to provide 1% x Spare parts(full set), for each product model distributor purchases over 100 units(ie, purchase 50units is one order, then 50 units in a subsequent order(100total)) we receive 1x spare parts(full set)), so units can be repaired and returned to customers in a timely manner. Wi-Tek to express ship(at Wi-Tek's cost) replacement spares to distributor once a fault is diagnosed to products can be returned to customers in a timely manner.
6) RMA procedures:
Each unit product would comes with Serial Number sticker. ( a. product name b. date of manufacture c. batch number (for example this time we manufacture 300pcs.so the batch number is 1–300)
Example: S/N: 310GF–Alien17120217
a. product name: 310GF–Alien
b. manufacture date: 12/2017
c. batch number: 0217
d. If product comes with firmware, we would add the MAC address
1)Authorized distributor to encourage End Users/Customers to reach out to Wi-Tek support to make sure the unit is actually defective. Wi-Tek to troubleshoot the issue.
1a — If unit has been subject to overpowering/lightning the warranty will be void
1b — If a manufacturing fault occurs within the 36 months, distributor will send the customer a new unit after the faulty unit has been returned to distributor.
2)Authorized distributor accepts RMA from End Users, if:
Proof of Purchase is provided showing that the product had been purchased within 36 months.
And Wi-Tek has authorized the replacement/repair to authorized distributor to replace it.
3)Authorized distributor deals with the returned product as follows: Distributor collect the faulty units, identifying and removing the failed module, and send photo evidence of destruction of the failed module to Wi-Tek. Distributor then keep the salvageable parts to repair units.
4)Wi-Tek to provide distributor with a credit for the faulty units, this is to be applied to our account for future orders.
5)Authorized distributor will repair failed products.
Wi-Tek to provide 1% x Spare parts(full set), for each product model distributor purchases over 100 units(ie, purchase 50units is one order, then 50 units in a subsequent order(100total)) we receive 1x spare parts(full set)), so units can be repaired and returned to customers in a timely manner. Wi-Tek to express ship(at Wi-Tek's cost) replacement spares to distributor once a fault is diagnosed to products can be returned to customers in a timely manner.
6) RMA procedures:
Each unit product would comes with Serial Number sticker. ( a. product name b. date of manufacture c. batch number (for example this time we manufacture 300pcs.so the batch number is 1–300)
Example: S/N: 310GF–Alien17120217
a. product name: 310GF–Alien
b. manufacture date: 12/2017
c. batch number: 0217
d. If product comes with firmware, we would add the MAC address