FAQ
Copied!
The CPE511H has a rated wireless bandwidth of 867Mbps but only 100Mbps Ethernet ports. Can it transmit the full 867Mbps?
Update: 2026-07-13
867Mbps refers to the wireless transmission rate, while 100Mbps refers to the hardware port's output rate. These are different concepts. The wired rate will be limited to within 100Mbps by the hardware port.
Copied!
How to analyze frequent disconnections, camera lag, and low speed on CPE devices?
Update: 2026-07-13
Have a clear understanding of the network topology and planning. Continuously adjust wireless parameters based on the actual situation (mainly channel, bandwidth, and transmit power).
Copied!
Troubleshooting steps for wireless CPE offline from the cloud platform.
Update: 2026-07-13
1.Under normal power and network conditions, the device should connect to the cloud platform. 2.If not, check if the device can ping the cloud platform address: cloud2.wireless-tek.com. 3.Ping an external address to check for internet connectivity. 4.Check the DNS and try changing the DNS server address.
Copied!
How to pair the CPE521 (Omni) and CPE800?
Update: 2026-07-13
Use the CPE521 as the base station and the CPE800 as the receiver, then use the WEB pairing method.
Copied!
Is there a limit to the number of devices in CPE110 Point-to-Multipoint mode? How many clients can one receiver have?
Update: 2026-07-13
The CPE110 has low throughput and is not recommended for multipoint configurations. For PTMP, it is recommended not to exceed 4 units, as it will be limited by actual transmission throughput.
Copied!
How many access points can we connect, configure, and manage simultaneously in one network?
Update: 2026-07-13
If using a gateway, it depends on the number of APs the gateway can manage. If using cloud platform management, there is no limit.
Copied!
How do I use the Type-C port on the WI-MF5518?
Update: 2026-07-13
Connect the Type-C connector to the WI-MF5518, and the USB connector to the computer. The computer can then access the internet directly.
Copied!
Which SIM card types does the WI-NR5100 support?
Update: 2026-07-13
Micro-sim Slot
Copied!
What is the maximum number of user connections that can be supported?
Update: 2026-07-13
Supports up to 16 devices simultaneously
Copied!
Troubleshooting high latency and severe packet loss between the Base Station and CPE.
Update: 2026-07-13
(1) First, confirm the distance between the devices and whether there are any obstructions. (2) Check the link connection quality. If it is poor, adjust the angle of the two devices. (3) There may be severe interference. Adjust the channel, power, channel bandwidth, etc. (4) Try adjusting the radio frequency distance. Select the closest value that matches the actual distance.