FAQ
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How to configure the IP address of the L2+ switch
Update: 2026-07-13
The ethernet port of the switch cannot be configured with an IP address. It can only bind the port to a certain VLAN, and then configure the IP address for the VLAN interface corresponding to the VLAN.
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The device is displayed as offline on the cloud platform.
Update: 2026-07-13
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.
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What is the maximum rated current?
Update: 2026-07-13
2.5A
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What is the wavelength of the WI-MC301 fiber optic transceiver?
Update: 2026-07-13
Depend on used SFP module
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The device is displayed as offline on the cloud platform.
Update: 2026-07-13
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.
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Does it need to be configured to switch 24V/48V power supply?
Update: 2026-07-13
The switch can automatically recognize 24V/48V pd devices
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Does it need to be configured to switch 24V/48V power supply?
Update: 2026-07-13
The switch can automatically recognize 24V/48V pd devices
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What is the output power?
Update: 2026-07-13
DC 12V 2A Max
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What are the transmit and receive wavelengths at ports A and B of the WI-MC101G fiber optic transceiver?
Update: 2026-07-13
Port A Transmit 1310nm, Receive 1550nm Port B: Transmit 1550nm, Receive 1310nm
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Why can't PCES series switches use eWeb?
Update: 2026-07-13
The EWEB channel can be created only when the easy smart switch is linked with the other type of Wi-Tek cloud management device, such as cloud L2, L3 management switch, gateway, wireless AP, etc.