FAQ
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The device is displayed as offline on the cloud platform.
Update: 2026-07-13
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.
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How many PoE extenders can be cascaded at most?
Update: 2026-07-13
Up to 4 cascaded
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The function of the switch's DIP switch VLAN mode
Update: 2026-07-13
All downlink ports are isolated but can communicate with uplink ports.
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Can't communicate between downstream ports of the switch?
Update: 2026-07-13
Check if the device's DIP switches are set to CCTV/VLAN mode.
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The function of the switch's DIP switch VLAN mode
Update: 2026-07-13
All downlink ports are isolated but can communicate with uplink ports.
Copied!
Can't communicate between downstream ports of the switch?
Update: 2026-07-13
Check if the device's DIP switches are set to CCTV/VLAN mode.
Copied!
The function of the switch's DIP switch VLAN mode
Update: 2026-07-13
All downlink ports are isolated but can communicate with uplink ports.
Copied!
Can't communicate between downstream ports of the switch?
Update: 2026-07-13
Check if the device's DIP switches are set to CCTV/VLAN mode.
Copied!
Why can't PCES series switches use eWeb?
Update: 2026-07-13
The EWEB channel can be created only when the easy smart switch is linked with the other type of Wi-Tek cloud management device, such as cloud L2, L3 management switch, gateway, wireless AP, etc.
Copied!
The device is displayed as offline on the cloud platform.
Update: 2026-07-13
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.