FAQ
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The device is displayed as offline on the cloud platform.
Update: 2026-07-13
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.
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How to perform a factory reset on a device using the CLI command line
Update: 2026-07-13
1.set default 2.write 3.reload
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What is the minimum current of the PMS310GF-UPS+ device?
Update: 2026-07-13
The PMS310GF-UPS+ has a no-load power consumption of 10W. Based on the voltage used by the connected equipment, the minimum current can be calculated. The customer's work order indicates AC power plus battery power. 10W/220V = 0.045A
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Does the device support cloud manage or not?
Update: 2026-07-13
support cloud manage
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In a PON network, the MDU is offline on the cloud platform, while the connected APs are online on the cloud platform.
Update: 2026-07-13
Log in to the POL and re-register the MDU connected to the corresponding port to make the MDU online.
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What is the waterproof rating of outdoor power switches?
Update: 2026-07-13
IP65
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What power supply standards are available for PoE injectors?
Update: 2026-07-13
Two types: passive 24V and 802.3af/at PoE+
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Do PCES series switches support automatic discovery of ONVIF protocol cameras?
Update: 2026-07-13
support
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Do PCES series switches support telnet or SSH command-line configuration?
Update: 2026-07-13
Not supported; currently, web page configuration is supported.
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Is the 2.5Gbps PoE port backward compatible with 100Mbps?
Update: 2026-07-13
It is backward compatible with 10M/100M/1G/2.5Gbps.