FAQ
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Is the target usage scenario chain stores, small and micro enterprises or inter-branch networking?
Update: 2026-07-13
All supported
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A customer reports intermittent internet disconnection on the LTE117. What to do?
Update: 2026-07-13
The device's network connection itself seems fine; occasional packet loss is normal. Try updating to the latest firmware.
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How many users can the LTE117-O V2 support?
Update: 2026-07-13
It can support up to 10 users simultaneously.
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Is the cloud management platform matched with SD-LAN provided with free authorization?
Update: 2026-07-13
yes
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Can a gateway manage MESH devices?
Update: 2026-07-13
No, gateways can only manage cloud APs.
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Can different models of MESH devices pair with each other?
Update: 2026-07-13
The AX1800M V1 can only pair with the same model. The AX1800M V2 can Mesh pair with the AP717MP V1, AP718M, and AP719MP.
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How many MESH nodes are generally recommended for pairing?
Update: 2026-07-13
Generally, 3-5 nodes are recommended.
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Does this need to be paired with a POL switch to use?
Update: 2026-07-13
Yes
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How to set up TR-069 technical information on Witek ISP devices?
Update: 2026-07-13
After updating to the latest firmware, integration with third-party ACS servers is supported. Configuration points include: setting TR-069 corresponding info, ACS server address, authentication method, username/password, selected network interface, periodic reporting switch and interval, and whether to enable STUN.
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What to do if the navigation bar is not visible on the device interface?
Update: 2026-07-13
Updating to the latest firmware should fix this. Zoom out on the page; the navigation bar is at the top. Change your browser (Firefox is recommended), clear the cache, and log in again.